Chronicle Support

Frequently Asked Questions

Why isn't Apple Intelligence generating my backstory?

Apple Intelligence requires iPhone 15 Pro or later with iOS 26 and Apple Intelligence enabled in Settings. On earlier devices or when Apple Intelligence is unavailable, Chronicle automatically uses a historical template system to generate your backstory. You will see a note on the backstory screen indicating which method is active.

How do I save more than one character?

The free tier allows one saved character. Chronicle Pass, available as a monthly or annual subscription allow unlimited saved characters. You can upgrade from the paywall that appears when you try to save a second character, or from Settings > Chronicle Pass.

How do I use the View on Me feature?

View on Me uses your device camera to show your costume in augmented reality. Tap the AR button on the wardrobe or preset screen, grant camera permission when prompted, and point your camera at a flat surface. Your costume will appear on the silhouette. Chronicle Pass subscribers can pinch to scale and drag to reposition individual pieces. Tap the camera icon to save a snapshot to your Photos.

How do I restore my Chronicle Pass after reinstalling?

Open the app, navigate to the paywall screen, and tap Restore Purchases at the bottom. This will restore any active subscriptions or one-time purchases associated with your Apple ID.

How do I cancel my Chronicle Pass subscription?

Subscriptions are managed through Apple. Go to iOS Settings > Your Name > Subscriptions, find Chronicle Pass, and tap Cancel Subscription. You will retain access until the end of your current billing period.

My costume piece looks grey or has no color. What's wrong?

This is typically a RealityKit lighting issue rather than a missing texture. The studio preview uses neutral lighting that can make some fabric textures appear darker or flatter than they will in the View on Me AR environment. Try switching to View on Me mode to see the costume in a more natural lighting environment.

How do I delete a saved character?

On the My Chronicles screen, swipe left on any character card to reveal the void action, or tap the cracked seal icon in the top right corner of the character card. You will be asked to confirm before the character is permanently deleted.

I found a historical inaccuracy. How do I report it?

We take historical accuracy seriously and welcome corrections from the community. Please email us at support@abyssindustries.org with the era, piece name, and the specific inaccuracy you identified. We review all submissions and update the catalog in future releases.

Asset Credits

Chronicle's wardrobe catalog features 3D assets created by talented artists from around the world. Full attribution for all third-party assets is available within the app under Settings > Asset Credits. We are grateful to every creator whose work makes Chronicle's catalog possible.

Privacy

Chronicle is designed with privacy at its core. We do not collect, transmit, or store your personal data. For complete details, see the Chronicle Privacy Policy.